Volunteer Code of Conduct
All volunteers for Friendship Circle are expected to agree to this code of behaviour for the
time that they are in their roles at Friendship Circle and engaging with the participants.
Failure to do will be taken extremely seriously and will be dealt with by our Director of
- Volunteers are expected to show respect for all staff, participants, families and other
volunteers with whom they may come into contact at Friendship Circle.
- Friendship Circle is proud to welcome Jewish volunteers irrespective of their religious
affiliation. Notwithstanding personal views or observance all Friendship Circle activities
adhere to the laws of Shabbat and Kashrut. No buying of any food not supervised by
Kosher Australia is allowed when out as part of Friendship Circle.
- Bullying of any form towards anyone will not be tolerated and will result in dismissal
- Volunteers engaged in home visitation must remember to respect the wishes of the family
they are visiting and to behave appropriately at all times whilst in someone else’s home
- Volunteers are asked to show as much flexibility as possible if asked to help out at events
they do not usually attend. Our families’ lives can be unpredictable and therefore we may
only know last minute what we require.
- Volunteers are expected to arrive in a timely manner for the role to which they have
committed and to give at least 24 hours notice to the volunteer coordinator if they are
unable to attend. If volunteers regularly are let us down at the last minute, they will be
asked to stop volunteering.
- Any form of alcohol, cigarette or illegal drug consumption is BANNED at Friendship Circle
and will result in dismissal.
- When at Friendship Circle, we require your focus at all times to be on the participant you
are working with. For this reason, mobile phones MAY NOT be used during the time you
are volunteering with the exception of calling the person in charge or an appropriate
person for help.
- Due to the confidentiality that surrounds your work with friendship circle and the legal
guidelines we are bound by, no photos of children are to be kept on your phone. If you
have photos of children which have been taken at a friendship circle event, these are not
allowed to be shown to anybody or to be put online and need to be sent to friendship
- The role of a home visitation volunteer is to be a friend for the participant that you are
working with. Therefore, you are not allowed to be involved in any care procedures
or home help. This includes bathing, cleaning, nappy changing, tube feeding or giving
medication. If you are unsure if something you have been asked to do constitutes this,
please speak to the director of services.
- All volunteers over 18 are required to have a working with children check. We will need a
copy of this before you start work.
- All volunteers will be required to attend training within their role as well as training
sessions specific to the role that they are carrying out.Training will include safeguarding,
roles and responsibilities of volunteers and information about the conditions of
Friendship Circle participants.
- Friendship Circle as an organisation is committed to protecting all of the participants
of our programmes as well as all of our volunteers. Therefore, within your role as a
volunteer you are required to inform the director of services about anything you observe
that may concern you. By doing this you are helping Friendship Circle fulfil its obligations
with regard to safeguarding.